The Gap Between Amazon's Portal and Your Business
Amazon's carrier portal is built for Amazon's purposes — it helps Amazon manage load coverage, track carrier performance, and process settlements. It's not built to help you run a trucking business. The data you need to make good operational and financial decisions mostly lives in exports that you have to download manually and analyze yourself.
That gap — between what the portal shows you and what you need to know — is where most carriers either build their own systems, hire someone to manage spreadsheets, or simply operate without the information they need. None of those are great options. A dedicated dashboard built around Amazon Relay's data format closes that gap without requiring you to build anything or hire an analyst.
What You Can't See in the Portal
The Relay portal doesn't show you:
- Revenue per mile by lane — the metric that actually determines whether a lane is profitable after fuel
- Driver-level productivity — which drivers are generating the most revenue, which have the most miles, which have the lowest on-time rate
- Week-over-week revenue trends — whether your volume is growing, flat, or declining before it becomes a cash flow problem
- Pay statements ready to send to drivers — you have to build those from scratch using settlement data
- Total fleet earnings at a glance — across all trucks, filtered by date range or vehicle
These aren't edge cases. They're the core of fleet management. Running without them means guessing on lane strategy, flying blind on driver performance, and doing manual payroll math every week.
The CSV Export Is the Raw Material
Amazon lets you export your load and settlement data as CSV files. This is actually quite valuable — the data is there, it's just in a format designed for data storage, not for reading or analysis. Every carrier has access to the same raw data. What separates carriers who use it from those who don't is the tool on top of it.
Relay Dashboard is built specifically around Amazon Relay's CSV export format. You drop in your CSV, and the data is immediately structured into the metrics and views you actually need — no column mapping, no formulas to build, no pivot table setup. The CSV becomes a dashboard in seconds.
One Upload, Full Visibility
When you upload a Relay CSV to Relay Dashboard, you get:
- Total revenue, total miles, trips completed, and average revenue per mile — all calculated automatically
- A breakdown by truck, so you can see how each unit in your fleet performed
- A breakdown by driver, so you know who your most productive team members are
- Date filtering, so you can isolate any period — a single day, a pay week, a month
- Export-ready reports in Excel or CSV format, formatted for sharing with your accountant or payroll team
None of this requires any setup beyond the upload. There are no formulas to write, no dashboards to configure, no data modeling.
Built for How Relay Carriers Actually Work
The specific details matter. Relay's date format in CSV exports, the way block loads are represented differently from trip loads, the fact that miles aren't in the settlement export — Relay Dashboard handles all of these correctly because it was built specifically for Relay data, not for generic freight or generic trucking. A general-purpose spreadsheet template built by someone unfamiliar with Relay's data structure will have edge cases and errors. Relay Dashboard doesn't, because the data format is the starting point, not an afterthought.
If you're running Amazon Relay and you're not tracking your own fleet metrics, you're leaving operational insight on the table every week. The data already exists — you just need the right tool to read it.